Report on the medical helpline 1813 set up by the Capital Region of Denmark


Report no. 17/2016

The helpline provides the citizens with counseling on acute illness and injury, arranges for house calls and makes referrals to treatment at emergency rooms and emergency clinics in the region. 

The purpose of the study is to assess whether the helpline meets the performance targets set for waiting time and quality. 

It is Rigsrevision’s assessment that the helpline has not fully met the targets set for waiting time and quality. Rigsrevisionen finds it positive that the quality of the referral services provided by the helpine are monitored regularly.  

Rigsrevisionen initiated the study in October 2016.

Read the 1st chapter of the report (PDF)