Report on the efficiency of jobcentres


Report no. 5/2018

This report concerns the efficiency of the Danish jobcentres (employment agencies). Efficiency in this context refers to the jobcentre's ability to help unemployed citizens find work or take up training or education in relation to the cost of doing so. 

The purpose of the study is to assess whether the jobcentres are efficient, and whether the Ministry of Employment, in following up on the employment effort, has focus on their efficiency. The report answers the following questions: 

  • Has the Ministry of Employment adequately monitored, analysed and followed up on the employment efforts of the jobcentres?
  • Do the jobcentres have potential to help more citizens find work and take up training or education within their current budgets? 

The study indicates a potential for the jobcentres to help additionally 18,000 citizens find work or take up training or education within the current budget. If focus is directed at the potential of the jobcentres to reduce spending on the employment effort, the study indicates a potential efficiency gain of DKK 1.45 billion annually, which will be achievable while helping the same number of unemployed citizens find work or take up training or education. 

The study also shows that the Ministry of Employment monitors and analyses the performance of the jobcentres extensively, but without taking into account the differences in the efficiency of the jobcentres. 

Rigsrevisionen initiated the study in September 2017.

Read the 1st chapter of the report (PDF)