Report on the provision of information and compensation to passengers when their train journey has been delayed or cancelled


Report no. 15/2018

The report answers the following questions: 

  • Are the DSB and Banedanmark providing adequate travel information on delays and cancellations?
  • Is the DSB supporting the passengers' claims for compensation in connection with delays and cancellations?

It is Rigsrevisionen's assessment that the DSB and Banedanmark are not informing and compensating their passengers in a satisfactory manner in connection with delays and cancellations. 

Rigsrevisionen initiated the study in August 2018.

Read the introduction and conclusion (PDF)