Report on the development of a new tax recovery system (PSRM) and onboarding of claimants


Report no. 22/2018

The purpose of the study is to assess whether the Danish Ministry of Taxation has ensured progress in the development of the PSRM-system and onboarding of claimants in accordance with its own expectations and plans. The ministry had expected the PSRM-system to be ready at the beginning of 2019 and onboarding to be completed by 2019, with a few exceptions.

It is Rigsrevisionen's assessment that a number of important issues concerning the development of the PSRM-system and onboarding remained unresolved at the beginning of 2019. The Ministry of Taxation's onboarding of claimants has been considerably delayed compared with the ministry's expectations and plans, and it is at present uncertain, when onboarding of all claimants will be completed. The consequence of the lack of progress is a risk that onboarding will continue well into 2020, and that the ministry will not be able to recover debt on behalf of all claimants through the PSRM-system before the end of 2020, or later.

Rigsrevisionen initiated the study in September 2018.

Read the introduction and conclusion (PDF)